Check power & cables
Make sure the router is powered and visible cables are secure. Do not handle damaged cables or open equipment.
SUPPORT CENTRE
Let’s get you
back to connected.
Start with a few simple checks. If the issue continues, our team can help.
Connection checks
Compare devices
Try another device or a different room. This helps distinguish a Wi-Fi issue from a wider connection problem.
Restart once
If safe, switch the router off briefly and turn it back on. Wait for it to reconnect. Avoid using the factory-reset button.
STILL NEED HELP?
Give us the details
that make a difference.
Tell us your area, when the issue started, which devices are affected and what the router lights show.
Never share a password, one-time code or mobile-money PIN in a support enquiry.
BETTER WI-FI AT HOME
Give your signal some space.
- Place your router centrally and above floor level.
- Keep it away from thick walls and metal obstructions.
- Use Ethernet for demanding tasks where supported.
- Ask about coverage inside larger or multi-room homes.
FREQUENTLY ASKED QUESTIONS
Answers before you ask.
Connection, installation and package questions in one place.
Which areas do you serve?
Our previously listed areas include Juja, Kitengela, Ruiru, Kenyatta Road, Weitethie, Athi River and Syokimau. Coverage is checked at your exact address; a town listing does not guarantee every building is connected.
How do I get connected?
Send us your area and nearest landmark. The team will check the available connection, confirm your monthly package and equipment details, then arrange your free installation.
What is included in the advertised price?
Plans are monthly subscriptions with free installation. Ask the team about router provision, any data allowance and the terms for your selected package before you order.
Can I use internet for work and streaming?
Yes. Choose a plan around the number of devices and activities happening at the same time. Wi-Fi signal, the service being used and your equipment also affect the experience.
Why is Wi-Fi slower in another room?
Walls, distance and interference can reduce the wireless signal. Put the router in a central, elevated position. For demanding tasks, try a wired connection where your equipment supports it.
How do I report a connection issue?
Call 0793 750 413 or send a WhatsApp message with your area, when the issue started and what your router lights show. Never share your password or payment PIN.
LET’S GET YOU CONNECTED
Your next connection
starts here.
Tell us where you are. We’ll help with the next step.